Strive for HighQuality 01 S ER N T PAR D AN RS E M O T CUS H T WI T S U TR Our priority is to delight our customers with an outstanding end-to-end experience. Quality is every customer’s right and every employee’sresponsibility. Experienceisthemostimportantdriverforcustomers,definingthebusinessrelationshipstheysustainwithsuppliers and partners. Our customers place trust in our resilient, highly personalized, multi-channel experience, and the superior quality of our products. To ensure this, we act with agility, discipline, and good business sense throughout the offer life cycle from creation to supply, manufacturing, delivery, when in operation and when being serviced. • Empowerourpeople to put customers first, by prioritizing • Delay removing internal barriers to resolve quality issues their interests, anticipating their needs, reacting quickly and • Layblame if an employee speaks up about a customer always going the extra mile through a consistent experience issue at every touchpoint • Ensure our products’ reliability, safety and cybersecurity to secure customers’ business continuity and protect their people, assets and data • Guarantee that our digitized end-to-end value chain drives resiliency at each touchpoint when customers seek to “get quotations, place and follow orders, get delivered, or get technical support” • Makesureouranalytics, processes and people make the difference, to deliver the ultimate customer experience • Listen carefully and continuously, turning insights into value via end-to-end improvement • Respect our promises to customers by not compromising on quality at any point in the lifecycle of our offers