51 Life Is On | Schneider Electric www.se.com Chapter 1 – Group strategy and sustainability Strategic Report 1. 1.3.1 More Services Leveraging our extensive experience as a leading global provider of electrical and industrial solutions and services, Schneider Electric ensures its customers’ peace of mind and achieves increased business value through our best-in-class services. Our services portfolio Training Commissioning End-to-end Digital Experience & Cybersecurity with EcoStruxure™ Water, Wastewater, Consumer Packaged Goods, Mining, Minerals and Metals, Automotive, Transportation, Oil & Gas and Petrochemical, Power & Grid, Healthcare, Cloud & Services Providers, Semi Conductors Building Data Center Infrastructure Industry Modernize SAFETY RESILIENCY SUSTAINABILITY EFFICIENCY Consulting Spare Part Predictive Maintenance Preventative Maintenance We offer a full range of on-site field support and life cycle services from consulting, installation and commissioning, training, maintenance, and modernization to end-of-life services. Together with digital services supported by our EcoStruxure ™ architecture, we enable our customers to connect data from different assets for remote monitoring, predictive maintenance, actionable recommendations, and strategic asset management planning for optimized performance and reduced total cost of ownership. We aim to further increase the share of services in the Group revenue. To do so, three transformation pillars are underway and progressing well. 1. Seamless CapEx to OpEx Services are not just an optional add-on to products, but an integral part in building customer intimacy at every phases of the life cycle. That is why we are committed to build a seamless digitized experience from CapEx to OpEx, integrating systems and services of the future – a greenfield and brownfield handshake at Build, Operate and Maintain phases. • At Build phase, our Connected Products are manufactured with in-built sensors and connectivity to our cloud platform. • At end-user sites, our Digital Logbook enables our customers to stay connected to their assets at all times. • At Operate and Maintain phases, leveraging on these digitized enablers and our suite of Advisors equipped with predictive analytics, we gain data-driven insight to exceed customer needs – remotely monitor assets 24/7, proactively reduce breakdown risk, ensure efficiency and sustainability, and ultimately extend lifetime value through EcoStruxure ™ Service Plan. 2. Unified customer approach We aim to be the trusted advisor for our strategic customer segments to comprehensively support their operation and digital transformation journey. • We ensure a well-orchestrated coverage model and adopt a consultative approach to bring the best of our value proposition and end-to-end solutions to focused segments. • We innovate offers through actively identifying mergers, acquisitions, and investments and targeting partnerships in domain expertise, predictive analytics, and new business models. • We drive life cycle circularity and sustainability as a differentiator. 3. Scale through partners Partners have always been at the core of our strategy. We strive to be the most partner-friendly company in our industry. We cultivate collaboration and innovation across our network of partners to extend our coverage in segments and build close connections with local markets. • We are expanding our EcoXpert partner ecosystem and exploring new approaches to partnership. Our mission is to share our expertise, stimulate growth in a new customer base, and together deliver best-in-class services to our valued customers. • To support our valued partners, we are transforming our business models and increasing the focus on digital offers, interactions, and enablement, especially via our partner portal - mySchneider. 15,000+ services experts in 140 countries. 15+ Connected Services Hubs to provide valuable data-driven insights to 6,000+ customers.