Chapter 1 – Group strategy and sustainability 56 www.se.com Schneider Electric Universal Registration Document 2021 1.4 Customer focus Meeting customer expectations Thanks to its fully integrated operating model, Schneider offers one experience to customers. All key processes from account and order management to customer service are consistent across Schneider’s businesses and in all geographical regions of the world. We strive to further digitize our customer’s experience as much as possible and where it makes sense to ensure that a customer journey as smooth and efficient as possible. Residential : We help create sustainable and smart homes of the future by connecting electricity with digital in individual homes, apartments, and public housing. We support our customers to achieve a net-zero future, create safe and adaptive homes with reliable power, use actionable insights to efficiently manage energy usage and costs, and enjoy personalized living experiences. Buildings : We offer intelligent building technologies for real estate, healthcare, hotels and retail customers. Our solutions help them maximize operational efficiency and energy savings, while lowering OpEx costs, ensuring cybersecurity and decarbonization of assets. Building on our software portfolio that includes IGE+XAO and ALPI, we now also support the digitization of construction, with RIB Software to unlock the full potential of building efficiencies and sustainability. Cloud and service providers : We provide data center, power solutions, and edge computing to internet giants, co- location providers, and industrial customers. We help them increase reliability and power usage effectiveness, accelerate decarbonization of their operations, and increase efficiency and optimize value chains with Unified Operations Centers from AVEVA. Power and grid : We serve companies producing, delivering, and/ or selling electricity to help them reduce their carbon footprint, digitize networks, and connect customers to smart grids. We help our customers overcome challenges, such as increased intermittent renewables or decentralized generation, with our Advanced Distribution Management Systems (ADMS) to better manage system interruption duration and frequency. Water and wastewater : We support customers across the entire water cycle, from water resources to water distribution, sewage management, and treatment. Through our innovative smart water technologies and services, we help make water safe, reliable, sustainable, and efficient across the entire water cycle. We partner with our customers in their digital transformation to reach resilience and sustainability goals. Mobility : We serve automotive manufacturers and electric car battery manufacturers to enable productivity and sustainability through digitization. We also provide solutions for critical transportation infrastructure, such as electric car charging, airports, railways, subways, and ports. Our solutions include microgrids and Energy-as-a-Service, to help customers run safe, reliable, efficient, and carbon-free operations. Oil and gas : We provide integrated digital solutions and high-performance systems, software, and services to oil and petrochemical companies, and Engineering Procurement and Construction (EPC) companies. We help customers manage the entire life cycle of capital projects, achieve sustainability targets, and improve safety and operations with digital twins, from production to processing and supply chain operations, namely thanks to AVEVA offers and EcoStruxure ™ Power and Process, which enables the convergence of power and control. Consumer packaged goods : We enable digital transformation at every step of the value chain for Food and Beverage and Life Sciences companies. Our solutions provide improved sustainability, efficiency, and traceability, such as Manufacturing Operations Management and Manufacturing Execution software from AVEVA. With ProLeiT, we help Food and Beverage customers advance their digital transformation and optimize their production processes, driving increased productivity and efficiency. Mining, minerals, and metals : We help mining, cement, glass, and metals customers to achieve greater energy and production efficiency and sustainability targets, thanks to EcoStruxure ™ and IoT-enabled solutions. Unified Operation Centers from AVEVA provide a comprehensive view at company level to drive efficiencies at scale by connecting all assets and sites into one repository.